We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Merchandise Refund Policy
All refunds for merchandise ordered from pemaquidwatershed.org will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.
Event/Program Refund Policy
There will be no refund or credit for cancellations to a program or event.
Order Processing & Shipping
Please be assured that your items will ship out within three business days of purchase. Credit card authorization and verification must be received prior to processing.
We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays.
If you require express or 2 day shipping, please call us at 207-563-2196 to place your order directly with us.
Shipping & Handling Costs
pemaquidwatershed.org uses a table rate when calculating the shipping for your purchases:
- Hike & Paddle Guide, tickets — $0.99
- Orders under $25.00 — $7.95
- Orders $25.01 to $50.00 — $9.95
- Orders $50.01 to $75.00 — $12.95
- Orders $75.01 to $100.00 — $14.95
- Orders over $100.00 — $16.95
PLEASE NOTE: Orders being delivered to states other than Maine WILL NOT be charged sales tax. In state orders will be charged 5.5% sales tax.